W-Am: Welcome to Metropolitan TV! (32)My name‘s Naomi and I'm in charge of your new employee orientation here at the television studio. I'll show you around and then introduce you to your manager.
M-Cn: Thanks. I'm excited to work in the entertainment industry. (33)This is a whole new aspect of accounting for me.
W-Am: Great! Now, (33)this is where you'll be working. All of the other accountants work in offices in this hall, too, as do the directors of the shows.
M-Cn: (34)I like this area. It’s not noisy at all.
W-Am: Yes, we try to keep this part of the building quiet so the people with offices here can focus on their work.
W-Br: Hello, (35)welcome to the Klineston Hotel. How can I help you?
M-Au: Hi, I'm Kris Wattana from Trouville Development Corporation. (35)I reserved your large meeting room for this afternoon. My colleague and I want to get everything in order before the three o'clock start time.
W-Br: Ah yes. I see your name right here. (36)I’ll just need to see some identification, please.
M-Au: All right... here’s my ID. Is that all?
W-Am: Wait, Kris. (37)Don’t forget that we reserved fifty chairs, but we're going to need more.
M-Au: Thanks for the reminder. (37)Would it be possible to have fifteen more chairs brought to the meeting room?
W-Br: Absolutely. I'll call maintenance and ask them to deliver the chairs right away.
M-Cn: Wow, (38,39)look at all these people! Is this train always so crowded?
W-Br: (39)Not usually. The football championship is this afternoon... Let’s walk to the back of the train... should be a lot of empty seats there.
M-Cn: Thanks for coming with me, by the way. (40)I need to buy a new suit and shirt for a lecture I'm giving and I'm not very good at shopping for clothes... especially in the city.
W-Br: Don’t worry, I know some great stores downtown.
M-Au: Hi, Ms. Chen. (43)I'm calling from Industry Ovens Incorporated. (41)I apologize, but the oven you had ordered was accidentally left off of this morning’s delivery schedule. We caught the oversight after the trucks had departed on their routes.
W-Am: This is not good news. Two days from now, (42)on Friday, my bakery’s going to be visited by a safety inspector. The new oven must be installed in time, so that the bakery can pass inspection.
M-Au: Hmmm ... That doesn’t leave us with much time. Please give me a second-(43)I’m going to connect you with my supervisor. I'm sure she’ll be able to help you meet your deadline.
M-Cn: Fatima, (44,45)do you remember the survey our health clinic sent out last month?
W-Am: Oh, yes, (45)the one asking patients to rate their experiences here? What were the results?
M-Cn: Well, almost everyone wanted more time to talk to the doctors and nurses during their visits. (46)Right now, doctors and nurses spend about ten minutes with each patient. Do you think we can increase it to fifteen minutes per patient?
W-Am: That would require significant revisions to our scheduling process. (46)It’ll be up to the members of the board to decide.
W-Br: Antonio, were you at yesterday's all-staff meeting? It was during, uh, I was on the phone with an important client and couldn't make it.
M-Cn: Mhm. You got a copy of the meeting minutes?
W-Br: Yeah, but the part about how to get reimbursed for travel expenses was really confusing. Do you know if there’s more documentation on that?
M-Cn: Oh, you printed out the minutes? If you look at them electronically, you'll see there's a link to our internal Web site where you can find more details on reimbursement procedures.
M-Au: Our next guest on today’s show is part of our Healthy Cooking series. (50)I'd like to welcome nutritionist Emelia Vigo. Emelia, what have you got for us today?
W-Br: (51)I'd like to tell you about some simple tricks for making nutritious meals at home by substituting healthier ingredients for less healthy ones in your favorite recipes.
M-Au: Now, you said this was simple. I'm no cook—do you think I can do it?
W-Br: Absolutely! Let’s take an old classic like potato soup, for example. You can use sweet potatoes as a more nutritious substitute for white potatoes. (52)That recipe, and more, are in my new book, Healthy Family Cooking.
W-Am: To sum up, Jamal, you've had another very good year here with us. (53)You’re a valuable member of the team, which is why you consistently receive outstanding performance reviews from other staff members.
M-Cn: I've certainly enjoyed the opportunities that I've had while working here.
W-Am: Which is great to hear, because we'd like you to take on more responsibility. (54)We’re opening an office in Denver in a few months, and we'd like you to manage it.
M-Cn: Wow, that's exciting! But... can I have some time to consider it?
W-Am: Of course. (55)Why don’t we get together next week to discuss your decision?
M-Au: Hi, Tricia. Hi, Allison. (56)How are the training materials for the summer interns coming along? They'll be starting in two weeks, so I'd like to see the materials by Friday.
W-Am: Sure, no problem. By the way, Allison revised the section about the interns’ work hours so it’s easier for the interns to understand.
M-Au: Thanks, Allison. (57)There were some questions last year about interns’ schedules. It'll be good to have everything stated clearly this time.
W-Br: Yes, and I also added more information explaining the kinds of software products the interns will be working on.
M-Au: Terrific. (58)We've got some great projects planned, and I’m glad you prepared everything so carefully.
M-Cn: Hello, Ms. Lee. (59)I understand you'd like my agency to design a new advertising campaign for your moving company.
W-Br: Yes. (60)We're concerned because another moving company just opened nearby, and we're starting to feel the effects of the competition. Business hasn't been as good since then.
M-Cn: I see. It would help if I got a better sense of what customers like about your company. That’s something we can emphasize throughout the campaign.
W-Br: Well, (61)people say they appreciate our top-notch customer service and the effort we make to meet customers’ expectations. I’m sure no other moving service in the area can claim that.
W-Am: Hi, Haruto, (62)have you picked the caterer for the shareholders’ meeting? We want everything to go smoothly.
M-Cn: I haven't decided yet, but I’ve got quotes from a few local caterers. Our budget’s pretty tight so I’m leaning toward Star Restaurant. They have the least expensive lunch service.
W-Am: You know... (63)I’ve had problems with Star Restaurant. I hired them to cater a meal for a management meeting last month, and they delivered the food an hour late. I just don’t want a delay like that to happen during this meeting. You can spend a little more money if you need to.
M-Cn: Oh, I'm so glad you told me. (64)Then let's go with Golden Eagle.
W-Br: Welcome to the Peterson Art Museum. Can I help you?
M-Au: (65)I’m supposed to meet some friends in the nineteenth-century painting gallery. Can you tell me where it’s located?
W-Br: Here-this pamphlet will help. There’s a map of the museum in it, with details for finding our painting exhibits. Anything else?
M-Au: Yes, (66)I heard there’s a workshop on watercolor painting this summer.
W-Br: Yes, you can register for the workshop right here if you'd like.
M-Au: I'd better come back to do that—my friends are waiting for me.
W-Br: Of course. Oh, and (67)I’d recommend taking the stairs at the back of the museum. There are always so many people using the main stairs by the front entrance.
W-Am: Next, (68)let's discuss our spring hiring plan. In the past we've been successful by recruiting at university career fairs. But, I'd like to do something different this time.
M-Au: Really? Why’s that?
W-Am: Well, our employees spend so much time traveling to different universities that they fall behind on other important projects.
M-Au: Good point. (69)We could put more of our resources into our second most effective recruiting method. Actually, more than a quarter of our employees were recruited that way.
W-Am: That’s exactly what I was thinking. (70)Would you set up a meeting with Yukiko in public relations and explore possibilities for expanding last year’s campaign?
W-Br: (71)Good morning, everyone! We hope you've been enjoying the conference on educational technology this week. (72)Tomorrow, in addition to our workshops and presentations, you'll have the option of leaving the convention center to go on one of the site visits we've arranged. There are two choices. (72)You can tour either a local high school or the public library's computer laboratory. These tours are free, and we expect them to be very popular. We have limited seats on the buses, so (73)please make sure to sign up early at the desk by the entrance.
M-Au: (74)Today I want to focus our discussion on Castillo, a clothing brand we will start selling in our stores next month. As you know, our stores attract mainly younger shoppers. In thinking about fashion trends we want to feature, (75)the marketing department has found that customers aged twelve to eighteen prefer styles that come in a lot of different colors. We chose Castillo as a new vendor for this very reason. Just look at the color selection in these samples! Now, the finances of carrying Castillo’s line, (76)Hae-Rim will go over the anticipated costs and profit estimates.
M-Cn: (77)Before we open the café today, I want to tell you about some seasonal menu changes. (78)I just got word from corporate headquarters that new coffee beverages will be on the menu starting next week. One of the new drinks is called Winter Delight. I've got some samples of it here for everyone to try. Now, a number of different syrup flavors, such as vanilla or hazelnut, can be added to this drink. (79)So please be extra careful when you're preparing customers' orders. We want to make sure they get exactly what they want.
W-Br: Hi Roberto, it's Amanda. (80)The company president wants J-1 Electronics to have a booth at the trade fair in New York in June, and he wants us to make the arrangements and come up with a display. (81)I know I said we really need to focus on updating the client database this week, but this trip just came up—it wasn't my idea. Anyway, I'll get the rest of the sales team together today, so we can brainstorm some ideas for the display. But in the meantime, (80,82)could you contact the fair organizers about getting a booth? Thanks and let me know if you have any questions.
W-Am: You have reached customer service at Ocean Shipping-a leader in international shipping services. We're happy to announce that (83)starting June first, we'll begin offering shipping services to Brazil. Note that (84)if you are planning to ship a vehicle to any location overseas, you must provide proof of ownership. (85)Your call may be recorded, and the recording could be used for quality control or training purposes. Thank you for calling Ocean Shipping.
M-Cn: Hello everyone and (86)welcome to Markell County Playhouse. Thank you for volunteering to help make costumes for our next production Changing Time. Because (87)this play has so many characters, we'll have to work hard to get ready for opening night on April twelfth. Each character has about three different outfits, so that's a lot of sewing for all of us. (88)The dress rehearsal, in complete costume, is only five weeks away, so we'll need everything done by then.
W-Am: Hi Pierre, this is Emma. (89)I know we were supposed to meet in the conference room at 9 this morning to begin discussing the renovations to the lobby, but (90)I'm calling to let you know I'm having a problem with transportation. I was at the train station when train service was suspended. Now I’m going to find a taxi but it may take a while before I get to the office. (91)Why don't we go out to lunch today instead? I hope this will work for you, because I have some ideas for the project that I’d like to talk about.
M-Au: Thanks for inviting me to your annual planning meeting. We're glad that you're considering us to meet the energy needs of your factory. (92)My company, Stillman Technology, is committed to providing renewable energy to businesses like yours. (93)By choosing to install our solar panels, you can power all your facilities with affordable clean energy. And, hundreds of businesses have signed up. I’m sure you have a lot of questions. But first, (94)I'd like to show a video of a speech our president gave when we received the Eco-Industry award at a conference last year.
M-Cn: Hello, (95)this is Fred Capo, from Member Relations at Greenwood Gym. I just wanted to thank you for participating in our member survey. (96)Everyone who completed a survey will receive a five dollar voucher, which can be used for any class fees or in our café. I've already sent it to your e-mail. Also, looking at your feedback, I see that you've given very high ratings overall for our gym. Thank you! (97)For the category that you gave five Stars to, I'd like to ask you a few more questions. If you have time, please give me a call back at 555-0184.
M-Au: (98)Welcome to today’s class on small business start-ups. We'll be talking about designing a logo that represents the company you're creating. It's how customers will identify you, so the first thing you should do is consider the message you want to communicate. Please take a look at the handout in front of you. We'll talk about each of the features, but (99)let's begin by looking at the phrase, "Creative advertising at your fingertips". The function of this part of the logo is to tell customers what the company is all about. Now, (100)try to come up with phrases that might work for your own business-you'll find some paper and pens in your packets.
